Privacy Policy

Effective October 19, 2026

CallFlow is a product of RGY, LLC ("we," "us"). This policy explains what we collect when you call or text a business that uses CallFlow, or when a business uses our service.

What we collect

• Phone numbers of callers and texters.
• Call audio, call recordings, and transcripts, where the business has recording turned on.
• Text messages you send and receive through CallFlow.
• Details you share during a call, such as your name, address, and the reason you called.
• Your SMS opt-in and opt-out choices, with the date and time.
• Account details for business customers, such as name, email, and billing information.

How we use it

We use this information to answer calls, send your message to the right person at the business, send texts you agreed to receive, keep a call log for the business, provide support, and improve and secure the service.

SMS and mobile numbers

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing. We share information only with service providers that help us run CallFlow (for example, phone and text carriers and hosting providers), with the business you contacted, or when the law requires it.

Your choices

Reply STOP to any text to stop receiving messages. Reply HELP for help. To ask about or delete your information, contact us below.

Retention and security

We keep call and message records as long as the business account needs them or as the law requires, then delete them. We use reasonable safeguards to protect your information.

Changes

We will post any changes on this page with a new effective date.

Contact

RGY, LLC. Email support@callflow.so.